Return Policy:
  • Merchandise with manufacturer's defect(s) will be accepted for return within fifteen (15) days from the receipt date unless otherwise specified.
    • After fifteen (15) days, the merchandise must be returned directly to the manufacturer by the customer for servicing.
    • Unopened and undamaged merchandise may be returned/exchanged within fifteen (15) days from the receipt date on the invoice and with prior approval.
    • Opened and undamaged merchandise may be accepted for exchange within fifteen (15) days from the receipt date on the invoice and with prior approval.
    • Items sealed in bliter packaging CAN NOT be returned for credit. If defective item will be replaced with same item. If that item is no longer available it will be replaced with a comperable unit.
    • Please note the above policy is for orders shipped within the United States. For orders shipped outside the United States please see our international orders section.
  • All merchandise approved for return must be complete and in the original box/packaging.
  • The customer is responsible for and must pre-pay the shipping costs of all returns. All refunds/credits for approved returns exclude shipping and any expedited handling costs. In the event that we shipped the incorrect merchandise, we will credit the shipping costs towards the shipping of a replacement order only.
  • To return merchandise, an approved RMA (Return Merchandise Authorization) number must be obtained from the RMA department. Call 1-212-679-7230 or email returns@teptronics.com.
    • The RMA number is valid for 10 calendar days from the date of issuance, and all returned merchandise must be received within 10 calendar days, holidays excluded.
    • The RMA number must be clearly marked on the shipping label before the merchandise is accepted for return by the RMA department.
    • In the event that the returned merchandise has an expired RMA number and/or lacks a valid RMA number such as a refused delivery, we may still accept the merchandise for credit, but a 15-30% service fee will be accessed.
  • If any product under warranty is received with missing parts such as knobs, face plates, wire harness, instruction manual, gift packaging, the following deductions will be taken:
    1. NO GIFT BOX - 10% deduction
    2. NO HARNESS - 10% deduction
    3. NO FACE PLATE - 10% deduction
    4. NO FACE - NO CREDIT
    5. NO WIRES - 10% deduction
    6. NO REMOTE - 15% deduction
    7. NO TUNER - 50% deduction
    8. NO MANUAL - $5 deduction
  • Printers, plasma displays, notebooks, processors, scanners, memory products projectors, 20" or larger displays, opened software, special ordered items, and consumables are not returnable. In such cases, please contact the manufacturer directly for assistance. Exchanges of defective merchandise for similar merchandise may be accommodated. Accepted adjustments will be made at the current market price. All plasma displays must be inspected by the customer and any damage must be reported to us within 24 hours after receipt.
  • Certain product lines are non returnable and if found to be defective must be repaired by a authorized service center. These product lines include; All big screen TVs, All plasma TVs, DJ Flight Cases, Alpine, Chauvet, Clarion, Crest, Crown, Denon, Gemini, Infinity, JL Audio, Kicker, Mackie, MicroTrak, Palm pilots, Panasonic, Peavey, Pioneer, Rockford Fosgate, Sharp and all flat screens, Shure, Sony, Telex, Yamaha
    • Advisory T V
      175 7th Avenue, New York, NY 10011
      (212) 243-0786
    • United Radio
      5717 Enterprise Parkway
      East Syracuse, NY 13057
      www.unitedradio.com
  • All non-defective returned merchandise are subject to a $5 or 15% restocking fee, whichever is greater. Incomplete, opened, or otherwise compromised returned merchandise are subject to an additional 15-30% restocking fee.
  • A request to cancel an order that has been properly shipped will be charged a 15% order cancellation fee based on the value of the entire order. We will issue a "refused delivery*" authorization number for the package and cancel the order upon its receipt at our service warehouse.
  • Please allow 4-8 weeks from the time you ship/return the merchandise back to us for the appropriate credit to appear in your account. If you have not received your credit after 8 weeks, please email us for an update.
* Unauthorized refused deliveries will be assessed a 15% handling fee based on the total order value and any additional charges levied against Teptronics.com by the shipping company.